How Claims Services Work

September 19, 2017

Making a claim can be an emotional upheaval.  It usually means there has been a disruption to someone's life and often people want someone there to help them through. These claims are filed by the policyholder directly with the insurance company or by brokers or agents representing the policyholder.  This can also be looked at as the filing of compensation as stipulated in the insurance contract between the policyholder and the insurance company.

Once a claim has been forwarded to the insurance company by the insured person, the claims department of the insurance company starts its process. Together with other assisting staff, the claims adjuster will be tasked with the duty of looking into the claims made and confirm that the insurance contractual terms cover the claims made. If covered, the claims adjuster will calculate a monetary value of the claim made and approve payment. The claims adjuster usually maintains communication with the policyholder throughout the process. The insured person is also at liberty to engage the services of a public claims adjuster to negotiate a reasonable amount of money on his or her behalf.

Importance of claims service includes;
The policyholder is given a chance to enjoy a reasonable amount of money to compensate for the loss suffered.
In an event of loss or damage of an insured property, claims services will ensure that the insurance company has been alerted of the same within the time-frame stipulated.
The policyholder will also get the necessary advice on whether the claim made is covered or admissible as contained in the insurance contract.

The importance of a claims service is ensuring a person gets what is rightfully appropriate for him to restore normalcy. In this way, the insured person gets the compensation to what was lost or damaged. Here at Evoque Claims & Appraisals, we provide the best claims services in the UK. Ian Whittock and our team of experts will give you the best information in order to make a correct payment. A member of the Evoque team will attend the client's property detailing the circumstances of the claim using our online platform.  We will then go through all damaged/ lost/ stolen items with the client and make sure they have everything.  Detailed photographs are taken where possible as well as any purchase reciepts and/ or existing valuations collected. Once the report has been compiled, each item is given a desktop value from one of our in-house valuers.

Find out more about claims services and asset management on the Ian Whittock Behance page here and the Ian Whittock company's website here. Read Ian Whittock latest blog collection in his Medium page here.

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